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Frequently Asked Questions
Frequently asked questions
To be able to provide you with the most risk-free payment method, we offer Cash-On-Delivery and GCASH payment anywhere in the Philippines. Please take note that there are several provincial areas that Cash-on-Pickup via LBC Express is the best option.
If you're purchasing something as a gift or simply want to pay in advance before shipping, contact us (09196770157) so we can arrange it for you.
Orders typically take up to 1-2 days to process before it will be shipped – excluding weekends and holidays. During the holidays, processing times may take up to 7 days. You will receive an email or sms confirmation of your purchase and you will be notified with the tracking number once your order has been shipped.
1. To track your order in J&T Express just go to this link & put your tracking number http://jtexpress.ph/index/query/gzquery.html
J&T Tracking Numbers always start with 9000xxxxxx and are usually 10-digits long.
Example: 930001234542
2. To track your order in LBC just go to this link & put your tracking number https://www.lbcexpress.com/track
LBC Tracking Numbers always start with 17xxxxxxxxxx and are usually 12-digits long.
Example: 173056301640
We usually process orders on the same day they are placed. If a change needs to be made to your order, please contact us ASAP at info@bestyou.ph and we will do our best to accommodate that change, BUT we cannot guarantee.
If the item(s) has/have already been shipped from our fulfillment center, we cannot make any changes to the order. In that case, you can return the incorrect item to us and we will swap it for the correct item.
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